Transforming the Cannabis Retail Experience: hi! Dispensary’s Journey in New York City


In the rapidly evolving landscape of cannabis legalization, hi! Dispensary has emerged as a pioneering force in the New York City area. This case study explores how the company has successfully navigated the challenges of operating a recreational and medical marijuana dispensary while serving diverse communities across Long Island City, Sunnyside, Brooklyn, Maspeth, Ridgewood, and Elmhurst.


hi! Dispensary was founded in 2019 with a mission to provide safe, high-quality cannabis products to both medical patients and recreational users. As New York State legalized recreational marijuana use in 2021, the company seized the opportunity to expand its operations and cater to a broader customer base.


1. Regulatory compliance: Navigating the complex web of state and local regulations
2. Community integration: Overcoming stigma and building trust in diverse neighborhoods
3. Product sourcing: Ensuring a consistent supply of high-quality cannabis products
4. Customer education: Providing accurate information about cannabis use and effects

Strategy and Implementation

To address these challenges, hi! Dispensary developed a comprehensive strategy:

1. Regulatory Expertise: The company assembled a team of legal experts to ensure full compliance with all applicable laws and regulations.

2. Community Outreach: hi! Dispensary initiated a series of educational events and partnerships with local organizations to foster positive relationships within each community it serves.

3. Supply Chain Management: By establishing strong partnerships with licensed cultivators and processors, the company secured a reliable supply of premium cannabis products.

4. Customer Education: hi! Dispensary implemented a robust training program for its staff and developed informative materials to educate customers about responsible cannabis use.


The implementation of this strategy yielded significant results:

1. hi! Dispensary successfully opened locations in Long Island City, Sunnyside, and Brooklyn, with plans for expansion into Maspeth, Ridgewood, and Elmhurst.

2. Customer satisfaction rates consistently exceeded 90% across all locations.

3. The company’s community outreach efforts led to partnerships with local addiction treatment centers and veterans’ organizations, positioning hi! Dispensary as a responsible corporate citizen.

4. Sales growth averaged 25% year-over-year since the legalization of recreational use.


hi! Dispensary’s success in the competitive New York City cannabis market can be attributed to its commitment to regulatory compliance, community engagement, product quality, and customer education. By addressing the unique challenges of each neighborhood it serves, the company has established itself as a trusted provider of both recreational and medical marijuana products.

As the cannabis industry continues to evolve, hi! Dispensary remains poised for further growth and innovation. Its experience in navigating the complexities of urban markets positions the company well for expansion into new areas and continued success in serving the diverse communities of New York City.